Our Festival community is committed to constantly improving accessibility for all festival attendees and participants in festival programs and activities. We strive to remove as many barriers as possible for all our community members to improve their Festival experience. When planning our event, we consider for all people of all abilities, including families, carers, senior citizens, parents with prams, performers and anyone carrying equipment. We review our practices annually. Any that do not respect and promote dignity and independence of our patrons are modified or discontinued.
The Pyipgil Gundij and River stages in the main Arena have a radio frequency transmitted hearing induction loop system, providing those with hearing aids a superior sound experience. Those who wish to utilise the loop will need to pick up a receiver from the Festival Information Stall. This service is provided by Word of Mouth.
Mobility Charging Station
This service is provided at Performer Reception. Friends of the Festival volunteers and PFFF staff are available to assist you between 8:30am and 1:00am. Secure overnight lockup is available for charging mobility devices.
Large format screens are provided in our larger venues to improve visibility of performances.
Assistance animals are welcome, including Guide Dogs, Seeing Eye Dogs, Lions Hearing Dogs, Autism Assistance Dogs and Physical Disability Service Dogs. The animals should be wearing a harness, lead or a coat identifying them as assistance animals. Clearly marked drinking stations are provided for assistance animals.
You can fill your water bottle with great tasting water at dedicated water fountains located throughout the arena. We encourage you to bring your own refillable water bottle, as we are working towards eliminating single use plastic.
Port Fairy Folk Festival is committed to accessible communication in all forms.
- All our website information can be accessed in large-text format.
- We provide a Festival Information Stall on site where visitors can access one-on-one support from our volunteers who will provide all necessary communication guidance.
- Our staff are happy to assist with access solutions via email or telephone.
- Our subscriber newsletters can be viewed in large text format and include alt text captions for visual content.
First Aid services are located inside the Festival’s Campbell Street entrance, along with Victoria Police and CFA. The Port Fairy hospital is situated in Villiers Street and is available for urgent treatment on the weekend.
We generally don’t use strobe lighting during performances. In the rare occurrence that strobe lighting is involved as part of a performance, written warnings will be prominently displayed at venue entrances.
House lighting is employed in all venues for maximum visibility during periods of audience movement. House lighting will be dimmed immediately prior to commencement of performances. Friends of The Festival Volunteers are available to assist with torches as supplemental light as necessary.
Dedicated accessible parking is located in Campbell Street at the front gate of the Festival Arena, within the blocked off portion of the road. Those with an appropriate permit will be directed to these parks by volunteers who will be in attendance (See map).
Accessible toilets are located within the Festival Arena and in the township of Port Fairy. (see map)
V/line operates trains and buses to Port Fairy from Melbourne, Ballarat, Ararat and Mt Gambier. Transit South West also operate buses from Warrnambool to Port Fairy.
Warrnambool/Port Fairy Bus Service
The Festival offers an accessible bus service between Warrnambool and the Festival and also Gum Tree Caravan Park and the Festival. Timetables will be posted here when available.
Music Shuttle Bus
We provide a Music Shuttle Bus to assist with access to the outer venues in the Village. The bus leaves the Gardens Oval every 45m minutes between 6:30pm and 11:30pm Friday; 8:30am to 12:30am Saturday and Sunday; and 8:00am until 2:00pm on Monday. The last bus leaves the Festival Arena Friday, Saturday and Sunday nights at 12:00 midnight.
The Music Shuttle Bus is a low floor bus with access for wheelchair users. The bus service requests a gold coin donation. See map for the Music Shuttle Bus route.
NOTICE OF TEMPORARY DISRUPTION OF SERVICES
In the event of a planned or unexpected disruption to services or facilities for people with disabilities (including, but not limited to, on-site facilities, accessible parking, and volunteer assistance), we will make public announcements at all stages, and provide written information on our website.
SITE & VENUES
- The Arena is a level grassed area with large walkways between venues. Non slip flooring is provided across major thoroughfares during inclement weather. The only venue with a 2nd floor (The Pavilion) has a motorised single seat elevator.
- All venues, with the exception of Fiddlers’ Green and Bank St Stage are under cover.
- Food courts in the Arena are under cover and trestle style tables and chairs are provided.
- Access ramps and a wheelchair lift are provided for performers at selected stages within the Arena.
- Venues in the Village have access ramps and handrailing for both performers and audience members.
- Clear signage is provided at all festival venues and service areas.
- Road closures are in place during the Festival in the Village to ensure free movement of patrons (see map).
SUPPORT PERSONS & ONSITE ASSISTANCE
- Companion Card holders are welcome. Once you have purchased your ticket, email or post a copy of your companion card, along with your name and phone number and your ticket reference number, and we will process the companion ticket at no charge.
- We provide a Festival Information Stall on site where visitors can access one-on-one support from our friendly volunteers.
- Friends of The Festival Volunteers are available throughout the Arena and Village to assist with access solutions. They can be identified by their blue Friends Of The Festival T-shirts.
CONTACT & FEEDBACK
Patrons – [email protected]
Performers – [email protected]
Patrons who wish to provide feedback on the way we address access needs are encouraged to comment, either written or verbally, at the Festival Information Stall during the festival, or post festival via our survey or by contacting us at the appropriate email address above pre or post Festival.