FAQ’S
GENERAL FAQ’S
How do I buy tickets to the festival?
Can I buy a one or two day ticket to the Festival?
When is the Festival held and how long does the Festival go for?
Hours are:
Friday 5:30 pm – 1:00 am
Saturday & Sunday 8:00 am – 1:00 am
Monday 8:00 am – 2:00 pm
What is there for kids?
How do I find accommodation?
I’ve bought a ticket but I can’t find a confirmation email from Trybooking
What does the ticket give admission to during the Festival?
Do I need to exchange my ticket for a wristband?
Can I get someone else to pick up my wristband for me?
When can I exchange my ticket for a wristband?
The Ticket Exchange
Southcombe Park Basketball Stadium
Hours
Fri 9:00am-11:00pm
Sat 9:00am – 10:00pm
Sun 9:00am – 2:00pm
Sun 2:00 – 8:00pm (moves to Front foyer)
I am 13-17 years of age – can I purchase a youth ticket?
Do I need to purchase a ticket for my child?
Can I go to the Festival for one day and then give my wristband to someone else to use?
Can I buy a ticket at the gate?
How do I change my email subscription to Enews?
Can I bring my own chair to the Festival?
I have a companion card – how do I obtain a ticket for my companion?
What public transport is available?
The Festival offers a Festival Bus Service between Warrnambool and the Festival and also Gum Tree Caravan Park and the Festival.
There is also a Festival Shuttle Bus that does a circuit of the town every 30 minutes, finishing at the Festival Arena. This bus operates regularly throughout the Festival and we ask for a gold coin donation. The Shuttle Bus is a low floor bus with pram and wheel chair access.
Can I park near the festival arena?
Is there an area for accessible parking?
Can I bring my own food and alcohol to the festival?
Where I can refill my water bottle?
When do I find out when artists are performing?
What sort of festival are you planning for 2023?
We are planning to hold a full capacity ‘regular’ Port Fairy Folk Festival in March 2023, under relevant government health regulations in place at that time.
How many patrons are you expecting to attend?
We will be selling tickets to our regular full capacity. If you wish to attend the festival in 2023, we advise you to buy tickets as early as possible to avoid missing out.
What sort of What happens if state/national/international border restrictions change?
We will adapt our lineup to adjust if international artists performing becomes unrealistic as we progress along programming timelines.
If you are unable to attend due to state/national border restrictions by law, we will issue you a refund based on the restrictions in place based on your postcode/ZIP code, in line with our 90% refund policy- please see below.
Will you have the same amount of artists as previous festivals?
We are planning for a full program of 100+ performances across the March long weekend in 2023.
Will you refund my ticket if the event has to be cancelled?
In the event that we are forced to cancel, we will give you a 90% refund of the ticket purchase price, minus the booking fee. Ten percent of your ticket purchase price will be retained so that contractors and artists are paid their retainers, if not their full contracted rate.
Do I need to be vaccinated to attend the festival in 2023?
In line with the State Government of Victoria’s health policy, all persons attending the Port Fairy Folk Festival site leading up to and during the main event in March 2023 will be required to follow all government guidelines, requirements, and recommendations for events at the time of the festival. Ticket holders, artists, volunteers and contractors will also be required to follow said guidelines.
Will you offer refunds if international artists can’t perform?
At this stage, we have a good level of confidence that if international touring isn’t able to proceed in 2023, we will provide a high quality Australian lineup.
Are you selling youth/kids tickets?
Yes, youth tickets are available. Children 12 and under will continue to be free, but we require children to be ‘registered’ at the time of purchase of adult tickets to adhere to potential capacity requirements.
Are you selling one or two day tickets like 2020?
Only four day tickets will be available for 2023, however this may change again for 2024.
What will 2023 look like with COVID?
We work diligently with all authorities to ensure a safe and compliant event every year. In 2022, we worked diligently with DHHS and Victorian Government in consultation with qualified professionals to develop our COVID safe plan. Due to frequently changing govt directives and requirements, our covid plan is continually being updated to ensure we provide the safest environment possible
Are there concession tickets available?
No, we currently do not have concession tickets available for Port Fairy Folk Festvial. However, our ticket sales work in a tiered ticket release system, so discounted tickets are available if you get in early. See ticketing tiers here
Can I bring dogs/ animals to the festival?
The only animals allowed in the festvial arena are assistance animals. This includes Guide Dogs, Seeing Eye Dogs, Lions Hearing Dogs, Autism Assistance Dogs and Physical Disability Service Dogs. The animals should be wearing a harness, lead or a coat identifying them as assistance animals.