This ticket is sold by Port Fairy Folk Festival Committee Inc. (PFFF) (ABN 84 560 700), a not-for profit community organisation responsible for the organisation of this Event. The following  conditions are of sale (including any resale or subsequent assignment), entry and attendance at  the Event. 

‘You’ and ‘your’ refers to the customer. ‘We’, ‘us’, ‘our’, ‘PFFF’ and ‘Event organiser’ refers to Port  Fairy Folk Festival Inc, its employees, contractors, volunteers, and authorised persons. ‘This  agreement’ means these terms and conditions and any other conditions specified by us on our  website and booking forms. 

For further ticket information, contact Moshtix through your account using the ‘SMART  HELP’ button. If you haven’t purchased a ticket yet, you can use this form for further info. 

Ticketing  
1. Tickets are sold subject to PFFF and Moshtix conditions of sale and to the terms and  conditions of entry of each of the Event’s venues.  

2. All ticket sales are final. Once purchased, tickets are the sole responsibility of the  purchaser. Tickets are transferable to a known person through your Moshtix account for  a $10 fee. It is a condition of sale that tickets may not be offered for commercial re-sale,  and they are only valid if purchased from Moshtix or through the Port Fairy Folk Festival  Box Office. 

3. All ticket sales are final. No refunds or exchanges will be available through PFFF unless  the Event is forced to cancel or is rescheduled for any reason. In this case, you will have  the option of holding onto your ticket for the next Event or receiving a full refund.  

4. Secure Tickets is an addition/option through Moshtix. PFFF are not responsible for any  refunds through Secure Tickets. If you wish to add Secure Tickets to your purchase,  please read the separate T’s and C’s that apply to this agreement, and all enquiries  regarding Secure Tickets will need to be handled directly through Moshtix.  

5. PFFF will operate under all health and safety conditions in accordance with government  requirements at the time if the event. All attendees must comply with the relevant  regulations at the time of the event. 

6. You must supply the correct full name and contact details of all attendees at the time of  purchase. 

7. Companion Card holders who purchase a ticket will be provided with a complimentary  ticket for their companion/carer. Please contact Moshtix and select the dropdown option  titled ‘companion card booking’, add your companion card details to the box titled ‘tell  us a bit more Info’ and include your order confirmation email, the full name of your  companion and your companion card number.  

8. If entering the Event as an adult, ID to prove legal age must be shown if requested.  Children under the age of 18 will not be allowed to enter the Event with an adult ticket.  Any youth presenting with an adult wristband WILL NOT be offered a Youth wristband in  exchange. 

9. YOUTH TICKETS: For duty of care reasons, and in keeping with the family-based nature of  the Event, youth tickets can only be purchased in conjunction with an adult ticket or by an adult who has already purchased a ticket. There is a limit of 6 youth tickets for each  adult ticket. Youth tickets must be purchased in advance. The PFFF reserves the right to  refuse sale of youth tickets if there is reason to suspect that the accompanying  responsible adult policy is being exploited. This adult must be a parent or guardian. Proof  of age, like a learner permit or school ID, may be required. PFFF can refuse entry if the  youth isn’t with the responsible adult who bought the ticket. You can add a Youth Ticket  to your order later if you already have an adult ticket by logging into your Moshtix account.  Children 12 years and under who are accompanied by a ticketed and responsible adult,  enter the Event at no charge and must be always supervised by a responsible adult.  

10. If PFFF determines that the price of tickets set out on Moshtix is in error, persons who  have purchased tickets will be contacted. If the error has resulted in the purchaser being  overcharged, the amount overcharged will be refunded. If the error has resulted in the  purchaser being undercharged, PFFF reserves the right to charge the purchaser the  balance of the correct ticket price. If ticket holders disagree, tickets can be cancelled,  and a full refund provided net of the non-refundable booking fee.  

11. Please note there is no guarantee that you will be able to purchase or sell a ticket via a  resale facility. If we do open a resale facility at a later date, the only official ticket resale  facility will be that offered by our Ticketing partner Moshtix; please refer to their website  for details on this process.  

Ticket exchange/wrist bands  
12. The BARCODED TICKET is required to be exchanged for a wristband at Southcombe Park  Stadium in Campbell St, Port Fairy. Print the barcoded ticket, or carry the barcoded ticket  on your smartphone or device, and bring to the Southcombe Park Stadium on Campbell  St. 

13. Each person must personally attend the Ticket exchange to have their wrist band  fitted. You are unable to collect a wristband on behalf of another ticket holder, even  in your family or group. 

14. Once you have your wrist band fitted, it must be worn at all times. Wristbands must  remain intact to gain entrance to the Event. Damage to a wristband (even if accidental)  will render it invalid and access to the venue may be denied unless the PFFF or security  staff approves a replacement. Wristbands are not transferrable and will not be  replaced if lost. Please treat your ticket and your wristband like cash. 

15. If you lose your ticket, or original ticket confirmation email or SMS confirmation, please  log into your Moshtix account to access your original ticket purchase. If you do not bring  your valid barcoded ticket to Southcombe Park Stadium, a $10 administration fee will be  charged to locate and or/reissue your ticket. 

16. Event Organisers reserve the right to refuse entry to any person who:  – cannot produce a valid e-ticket. 

• presents an e-ticket that has been purchased or obtained through an  unauthorised/unofficial source or by illegal means, or 
• presents an e-ticket that has been duplicated. 

Artists and Venues  
17. PFFF reserves the right to add, withdraw or substitute artists, vary any advertised  program, change venue, and vary audience capacity. No claim for compensation shall be  made in the event that the program is varied due to the non-appearance of an advertised  artist.  

18. Admission to individual stages is subject to capacity. No claim for compensation or  refund shall be made in the event that access to a venue is denied when ‘full house’ is declared for any advertised artist; or if the Event does not meet the ticket holder’s  expectations in general.  

19. Chairs may be brought into the Event but must be kept in their designated/signed areas.  We may direct you to move or remove chairs from the Event for any reason. 

20. Grassed areas may not be reserved through the placement of blankets or chairs unless  the space is continually occupied. The Event organisers reserve the right to remove any  unattended blankets or chairs.  

Audio & Visual  
21. All ticket holders’ consent to any official filming, photographic and sound recording as  members of the audience.  

22. No equipment, recording device, phone or camera will be allowed where the user is  intending to use the photos, audio, or video for unauthorised commercial use. Any person  not in possession of an official PFFF Media Pass endorsed for film and/or photography as  appropriate, found using a video camera or any device to record performances may be  expelled from the venue, lose their wristband, and may render the offender liable for legal  action. 

Liability  
23. PFFF disclaims any and all liability for the acts, omissions and conduct of any third party  including the products, services, actions or failure to act of any venue or other person in  connection with the performance or referred to on this site.  

24. Entry is at the ticket holder’s own risk. The PFFF shall not be held liable for any loss, injury  or damages sustained entering or on the site – to the extent allowed by the law. The right  to refuse entry is reserved by PFFF and venue providers.  

25. The PFFF takes no responsibility for any hearing damage or loss, please use ear plugs if necessary.  

26. You will be liable for any loss or damage caused at the Event by you or your invitees.  

Smoking, vapes, alcohol, illegal drugs and glass.  
27. Smoking/vaping is only permitted within the designated and signposted areas within the  festival arena. All other areas of the festival arena remain non-smoking at all times.  Within the Village, standard smoking/vaping laws are in line with the Tobacco Act which  disallow smoking within a 10-metre radius of food preparation and service areas.  

Alcohol  
28. Strictly no BYO!  

29. PFFF reserve the right to check your bag to check for alcohol. 

30. THERE ARE SPECIFIC LICENSED AREAS WITHIN THE ARENA. Alcohol may only be  consumed in these licensed areas. Patrons wishing to consume alcohol must be 18 years  and over (photographic ID will be required as proof of age). It is prohibited to bring your  own alcohol to the event. We reserve the right to evict patrons who disobey or break  Responsible Service of Alcohol legislation and the law. In accordance with legislation,  children under the age of 18 must be accompanied by a responsible adult when entering  the licensed area.  

31. If anyone is caught providing or purchasing alcohol for a minor, they will be removed from  the event, have their wristband confiscated, and may face criminal charges. Ticket holders agree to comply with all PFFF security arrangements, as well as those of the  venue provider, including personal searches (if deemed necessary by PFFF). All GLASS  BOTTLES, ALCOHOL, ILLEGAL DRUGS, WEAPONS, or DANGEROUS ITEMS are prohibited  and will be confiscated. No claim may be made against PFFF or the venue provider for items confiscated. Persons found in possession of illegal drugs, weapons or dangerous  items will be removed from the venue, will lose their wristband, and may face criminal  charges.  

32. PFFF or the venue provider may refuse admission to any ticket holder for any reasonable  cause and may request any ticket holder to leave the venue for any reasonable cause.  33. Ticket holders agree to a search of your person or possessions on entry to the Event.  

Privacy 
34. The information requested is only used in the processing of your tickets; in accordance  with the Privacy Act 1988, the information is not supplied to any third party outside of the  PFFF and our official Ticketing partner.  

Trading 
35. Trading signs or other signs are not permitted without prior consent of PFFF. No ticket  holder shall be entitled to do any trading without the written consent of the Event  organisers.  

36. Ambush marketing will not be tolerated. Setting up a promotional presence within or near  the Event is not allowed without prior written consent of the Event organisers.  37. Tickets cannot be used as part of any marketing, media, or sales promotion whether  commercial or non-commercial without prior written consent of the Event organisers.  

General safety  
38. In the case of an emergency evacuation or situation, you must follow all PFFF and other  directives of official personnel.  

39. No animals will be permitted onto the Event site, with the exception of support animals. 

40. Fires and fireworks are not permitted.  

41. Activities such as moshing, crowd surfing and stagediving are not permitted. Patrons  engaging in these, or other dangerous activities will be evicted from the Event and will  lose their wristband. 

42. Aisles in venues must be kept clear, and patrons must follow directions given by Event  staff in regard to seating, traffic flow and creating more available space for patrons in  venues.  

Environment and community  
43. PFFF cares for the environment and community. Please recycle wherever possible and  place all waste in the appropriate bins provided.  

44. Please respect our town and neighbours. Do not create excessive noise and do not litter  while traveling to and from the Event.